Digital Omnichannel Buyer Engagement Platform for Monetary Companies Glia raised a brand new $ 20 million financing. The B collection of Better of Present, beforehand often called SaleMove, was led by Perception Enterprise Companions and raised Glia's complete capital to $ 29 million.
The corporate will use these funds to develop, including to its product growth, gross sales, options, advertising and infrastructure actions. Glia co-founder and CEO Dan Michaeli praised Perception's work with the "finest SaaS corporations" and established a direct hyperlink between the corporate's funding and Glia's development plans.
"By including an investor as robust and skilled as Perception, we’re in a position to quickly increase the attain of the Glia market," stated Michaeli.
Left to proper: Jordan Christopher de Glia (Vice President of Gross sales) and Patrick Yoon (Account Government) demonstrating Omniguide at FinovateEurope 2019.
Glia helps corporations optimize relationships with their clients. Its digital communication platform permits companies to leverage messaging, video, co-navigation, AI and voice to speak with their clients in the best way they need to talk and by way of the channel of their alternative, between two classes or in the midst of a session.
"Right now, virtually all business-to-customer interactions contain a display, however the primary methodology for getting in contact is all the time an old style cellphone name," defined Michaeli. "Over the following three to 5 years, the shift from a phone communication to a digital communication will decide which corporations will achieve buyer expertise of their class."
With Glia, a customer support dialog can begin on a smartphone, transparently swap to co-browsing, then swap to conversational AI with a wise agent or a stay chat with a human consultant . And whereas know-how has robust functions for gross sales groups (therefore the corporate's authentic title, SaleMove), the evolution of know-how has led to a shift in the best way know-how may be deployed.
"As we develop (our) preliminary imaginative and prescient, our clients have discovered many ingenious makes use of for our options that we had not imagined on the time," stated Michaeli. "We now understand that the platform does extra than simply transfer gross sales, so we determined to create a model that helps this broader view of the worth our clients are getting."
Glia gained a fifth Better of Present award for his stay demonstration at FinovateEurope earlier this 12 months. On the convention, the corporate confirmed how its new resolution, OmniGuide, allowed corporations to deploy a number of conversational AI engines throughout the enterprise.